Incorrect Course Purchased: We make every effort to meet your needs. Should you discover that an incorrect course was purchased, please contact us within 7 days. We will replace the incorrect course with a correct course that is the same price.
*This is the only kind of refund available for Architect, Pesticide, FAA, and Engineering Courses.

Unused Course: Refunds for unused online courses must be requested no later than 3 business days from the date of purchase. Administrative Fees may be deducted from any refund which requires our school to submit information to any state and/or local agencies.

Access to Refunded Courses: When refunds are made, the course is deactivated and no longer accessible.

Discount Coupon Code Policy: Discount codes, when available, apply to online courses and only and do not apply to book purchases. All current discount offerings must be presented by the student and are valid only at the time of purchase. We reserve the right to offer special discounts for various classroom courses and states periodically.

Mail requests for refunds to:
Certified Training Institute
3135 Logan Valley Rd.
Traverse City, MI 49686

Online course access is intended for one student per course.  Multiple students are not allowed to take the same course unless special arrangements are approved through the home office prior to beginning the course. Call our Student Services Manager, James 231-943-2969 for details.

Your online course is accessible 24/7.  The course will be available to you for six months from the purchase date. If you would like to extend your access time, please contact our office to purchase an extension.

We appreciate the trust you place in us and are committed to respecting the privacy and security of your personal information. The following privacy policy explains the information we collect and what we do with it.

Whether you register for a class online or via the telephone, any personal information that you may share with us or any of the colleges, partnering schools or companies we are affiliated with is kept absolutely private. We do not share or sell any part of your information or anything about you.

When you register for a class or purchase study materials over the telephone, fax or place an online order, you give us your name, address, telephone number, email address and, in some cases, credit card information. You authorize us to store this information so that we may track your tuition information. All information is stored in a secure database that is not linked to the internet.

We maintain a database to look up the original course/class information to answer your questions throughout the licensing cycles. Many students misplace their continuing education certificates or the class receipt which is required for retaking a class. By storing your information, we are able to look up your original information ourselves. We preserve your history of continuing education course for you.

We only share data of those students who register for our classes/courses held at partner universities, colleges, schools or education providers or if you register via their websites.
The Certified Training Institute does not sell or share information with any other source or third party. Your information is kept private and confidential.

We strive to provide an excellent education to our students. It is also very important to us that each student receive exceptional administrative and follow-up support before, during and after their educational experiences. If, however, there is an issue that is causing any grievance, we would appreciate it if the student would first contact us by calling 1-800-727-7104 and allow us to find a satisfactory solution to the complaint.

If the student is still not satisfied with how the Certified Training Institute dealt with the grievance, the student may submit a formal complaint to: the State of Michigan, Department of Energy, Labor and Economic Growth, Bureau of Workforce Transformation, Victor Office Center, 201 N. Washington Square, 2nd Floor, Lansing, Michigan 48913.

If your personal information changes or you would like to review the personal information we may have on file, please email us with the new information or with an information request at We will need to know the student’s name, which city, state and the month of registration to efficiently look up your information.

Our web sites are not set up to trace, collect or distribute personal information not entered by students. Our site logs do generate certain kinds of non-identifying site usage data, such as the number of hits and visits to our site. This information is used for internal purposes only.

The information contained in the Certified Training Institute or our Schools of Industry courses is for the sole purpose of fulfilling educational needs and should not be used as a specification guide in building projects or for legal purposes. Although all information is deemed accurate to the best of our ability, the Certified Training Institute or its Schools of Industry will not be held liable for information included in the courses if used for any purpose other than to fulfill the educational need for which the course was purchased.

It is important to us that all your questions are answered!  We believe in student support through-out the registration process, moving through your online or classroom course, obtaining your certificates, preparing for exams or just helping with continued education questions.  We will be there for you!

If you are looking for instructor support prior to taking your exam(s), please call at least 2-3 business days in advance to assure sufficient time is available to answer all your questions.

Due to liability issues and variations in requirements depending on the jurisdiction, we do not provide consulting for building or construction projects.  Our support pertains to course content and preparing students for exams.  For questions pertaining to construction projects and business attributes after you are licensed, please contact your local building department.  The use of our course materials is for educational purposes only.

We have instructor support available through our office at 800-727-7104, any time during business hours Monday through Friday 9 a.m. to 5 p.m. (EST).   Or, if you prefer, email your questions to Always include the course name and state in your messages.

Our staff will personally take your calls and answer your questions.   All emails and after hour phone messages will receive a response by the end of the next business day.  The staff at Certified Training Institute will take the extra steps to assure you get the best support possible.

Online Training, Continuing Education, and Exam Prep Misuse – Individuals or companies who purchase training, continuing education and/or exam prep programs may only use such training products on an individual basis for the specific registered student. Sharing a single registration, account, online course or exam prep program among multiple users is a violation of these terms of service. The learning management system tracks the number of login attempts, the number of devices logged in, time spent in each course, along with other metrics involved in student security. Companies and organizations are encouraged to contact our office regarding bulk rates on training and exam prep for multiple employees.

If it is determined that an individual, company or organization is misusing our products, or sharing their login to train multiple users with only one user account, Certified Training Institute reserves the right to invoice the individual, company or organization accordingly for training, continuing education or exam prep they have used. In determining the amount of the invoice the standard usage will be noted at 3-times the total length of the course, and usage above that will be invoiced per multiple of the total course length. (I.E. 6-hour course = 24 hours of initial use, then every 6 hours beyond initial use will be charged at the retail price via invoice). Certified Training institute reserves the right to enforce this policy on an individual basis and students who are using the program correctly and in accordance with this policy and just need extra time to study will not be charged.

Scroll Up